Reason: Mis-configured email client (in most cases)
Resolution: Follow steps outlined below
If your emails are returning or a popup is being returned while trying to send email, please check that the following settings are marked in your email program:
For Outlook do the following:
- Click on the Tools menu in Outlook
- Click on Email Accounts
- Click View or change existing e-mail accounts
- Click Next
- Highlight an email account
- Click Change
- Click More Settings
- Click Outgoing Server tab
- Check the My outgoing server (SMTP) requires authentication
- Make sure that Use same setting as my incoming mail server is selected
- Click OK
- Click Next
- Click Finish and you are done
For Outlook Express do the following:
- Click on the Tools menu in Outlook Express
- Click on Accounts
- Hightlight an email account and click Properties
- Click the Server tab
- Under the Outgoing Mail Server, check the "My server requires authentication" check box
- Click the Settings button
- Make sure that "Use same setting as my incoming mail server' is selected
- Click OK
- Click Apply
- Click OK
- Click Close and you are done