VoIP call conference: multiple participants, remote meetings, collaboration, cost-efficient communication.
VoIP CDR: logs call information, duration, time, cost, and participants.
VoIP call encryption: secures voice data, prevents eavesdropping, ensures privacy.
VoIP call forwarding: redirects incoming calls to another number or device.
VoIP call hunting: sequentially routes calls to multiple lines until answered.
VoIP call monitoring allows supervisors to listen in on calls for quality assurance and training purposes.
VoIP call parking enables users to place a call on hold in one location and retrieve it from another phone within the system.
VoIP call queue holds incoming calls in a line until an agent becomes available to answer them, ensuring organized handling of calls.
Call recording: captures conversations for training, quality assurance, compliance purposes.
VoIP call transfer allows users to send an ongoing call to another phone or extension seamlessly.
VoIP call waiting notifies users of an incoming call while on another call, allowing them to choose whether to answer or hold.
Caller ID displays the incoming or outgoing call number and associated name, helping users identify callers before answering or returning calls.
Dial by name: users reach contacts by voice recognition for easy calling.
E911 provides enhanced emergency calling services, automatically transmitting location information to responders during emergency calls for quicker assistance.
Email notifications alert users about missed calls, voicemails, or important updates, ensuring they stay informed and connected.
Fax to email converts incoming faxes into digital format, delivering them directly to users’ email inboxes for easy access and management.
Follow me routing directs incoming calls to multiple phone numbers or devices in a specified order, ensuring calls are answered even when users are away.
Greetings are pre-recorded messages or automated responses played to callers when they connect, providing a welcoming introduction and guiding them through options.
Incoming call failover ensures calls redirect to backup numbers during outages, preventing missed communications and maintaining connectivity.
Internal extensions are unique numbers assigned to each user or department within a VoIP system, enabling quick and easy communication within the organization.
IVR systems use automated menus to guide callers through options, allowing them to reach the desired department or information without speaking to a live person.
Music on hold plays background audio to callers waiting on the line, enhancing their experience and keeping them engaged while they wait for assistance.
Number porting allows users to transfer their existing phone numbers from one service provider to another without changing the number, ensuring continuity of communication.
A phonebook is a digital directory within a VoIP system that stores contacts’ names and numbers, allowing users to easily find and connect with individuals or departments.
Presence, or Busy Lamp Field (BLF), displays the availability status of users (e.g., available, busy, or on a call) on a VoIP system, helping colleagues manage communication effectively.
Ring groups allow multiple phones to ring simultaneously or in a specific order when a single number is dialed, ensuring calls are answered quickly by available team members.
Time conditions enable businesses to set specific rules for call handling based on the time of day or day of the week, directing calls to different destinations or voicemail during off-hours.
Vanity toll-free numbers are memorable numbers that spell words, enhancing brand recognition and making it easier for customers to contact businesses.
Virtual fax allows users to send and receive faxes digitally via email or online services, eliminating the need for physical fax machines and providing greater flexibility and convenience.
Voicemail is a digital messaging system that allows callers to leave recorded messages when the recipient is unavailable, enabling users to retrieve and manage messages later.
Voicemail to email converts voicemail messages into audio files and sends them directly to users’ email inboxes, allowing for convenient access and management of messages.